Effective Date: 06/28/2022
Château du Sureau, Inc. and affiliates (“Château du Sureau”, “us”, “we”, or “our”) cares about your privacy and takes safeguarding the personal information that you provide to us very seriously. This Privacy Policy describes how we collect and use your information when you (i) access our main website (https://chateausureau.com/privacy-policy/), and all related websites we may provide, and other online services we provide to you (collectively, the “Website”), and/or (ii) request and use our various services, such as property visits, resort reservations, spa services, dining and event services, or any other goods or services that we may make available to you (collectively, the “Services”).
Our Privacy Policy is designed to clearly advise you about how we collect, use, protect, and disclose the information that we collect and/or receive about you. It also explains how you can manage the privacy of your personal information. Please note that this Privacy Policy does not govern the practices of third parties, including our partners, third party service providers, and/or advertisers, even when those services are branded as, or provided on behalf of, Château du Sureau. Information collected from you by others, such as third party websites that you access through links on the Website, are governed by those entities’ privacy policies.
IF YOU DO NOT WISH FOR YOUR PERSONAL INFORMATION TO BE USED IN THE WAYS DESCRIBED WITHIN THIS PRIVACY POLICY THEN YOU MUST NOT ACCESS OR USE THE WEBSITE OR USE THE SERVICES.
In order to provide our Services to you, we need to collect certain information from and about you. We use your information to provide the Services you request, and to improve the Services we offer. By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Below is a list of several different types of personal information collected about you for various purposes to provide and improve our Services to you.
We also use Google Analytics to help us understand how you and other users access and use our Website and other Services, in order to improve our Services and provide you and other users with a better experience.
We use cookies (small data files stored on a user’s device containing information about the user) to collect information automatically as users interact with the Website. We use this information to administer the Website and our Services and track movements around the Website and our Services. We may receive reports from these tracking technologies on an individual as well as aggregated basis.
We utilize cookies, and other information that your browser transmits, to better understand our Website audience. Such information includes aspects of your browser’s technical capabilities, information about your device, and your geographic location. Cookies may store information that identifies your browsing device with enough specificity to be able to deliver relevant content. We may also allow third parties to use cookies or other technologies on our Website.
We may use the following types of cookies:
You are in control as to which cookies and other tracking technologies are collected by your browser or device. You may set your browser to block or refuse all cookies, to indicate when a cookie is being sent, or otherwise control what cookie your browser or mobile device accepts via your browser or mobile device settings. Additionally, you can choose to modify your settings and delete those cookies that are otherwise stored on your device at any time.
Please read the instructions provided by your browser or mobile device manufacturer to find out how you can control the placement of and/or remove cookies or other technologies. The “help” section in your browser provides more information about how to manage your cookie settings. Please note, however, that limiting or disabling the use of cookies and other technologies may impact your ability to perform certain actions on, use certain functions of, and access certain content on our Websites
We collect and obtain your information in a few ways: there is information that you choose to give to us, information we obtain through your use of our Services and/or our Website, and information we obtain from third parties.
The specific information we collect depends on how you use our Website and/or our other Services. The following information describes the categories of personal information Château du Sureau may collect and the categories of sources from which that information may have been collected.
Our Services, including our Website, are meant for adults. We do not knowingly or intentionally collect personal information through the Website from children under eighteen (18) years of age. If you are under 18 years of age, do not attempt to register for or use any of our Services, including our Website, and do not provide us any personal information about yourself. If you are a parent or guardian and you are aware that your child has violated this Privacy Policy and provided us with personal information, please contact us at [email protected]. If we become aware that someone under the age of 18 has provided us personal information or otherwise used our Services in violation of the Policy, we will take steps to remove that information.
As noted elsewhere in this Privacy Policy, we use your information to help provide our Services to you, including our Website, as well as other business and commercial purposes.
Such uses include, but are not limited to:
Château du Sureau may disclose your information in a number of ways in order to provide our Services to you. For example, we may provide your personal information to third party service providers who assist us to facilitate or provide certain Services in relation to our business and therefore process personal information on our behalf. These include:
These third party service providers are authorized to use your personal information only as necessary to provide their services to us.
We may also disclose or share your information for the following purposes:
We share or otherwise disclose individuals’ personal information to the following categories of third parties:
Over the last 12 months, we have shared the following types of personal information:
| Category of Information | Examples of Information Shared or Disclosed | Categories of Recipients |
|---|---|---|
| Identifying Information | Real name, mailing address, email address, phone number, and other identifiers. | Our service providers, marketing providers, other Château du Sureau affiliated entities, and law enforcement or other government entities (where required by law) |
| Device Information | Mobile device, name, identifier and address; geolocation; and other information you make available to us. | Our service providers, marketing providers, other Château du Sureau affiliated entities, and law enforcement or other government authorities (where required by law) |
| Financial Information | Billing and payment information. | Our service providers, other Château du Sureau affiliated entities, and law enforcement or other government entities (where required by law) |
| Usage and Technical Information | Information about your interaction with our Website and content on third-party sites or platforms, such as social networking sites (e.g. IP address; browsing history; search history; device information; information about user’s interaction with Website, such as scrolling, clicks, and mouse-overs (via cookies, pixel tags, web beacons, transparent GIFs); browser information; operating system and platform; geolocation information; user content (e.g. photos, videos, audio, images, social media /online posts, first-party works). | Our service providers, and government entities (where required by law) |
We do not sell your personal information to third parties. Please note that “sale” of personal information does not include those instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business. If we sell all or part of our business, make a sale or transfer of assets, or are otherwise involved in a merger or other business transaction, we may transfer your personal information to a third party as part of that transaction. If such transaction materially affects the manner in which your personal information is processed, we will notify you of such change prior to its implementation.
We take reasonable technical, organizational, physical, and other measures to protect your information from unauthorized or unlawful access, destruction, loss, alteration, or disclosure.
However, no website, network, or system can be absolutely protected against intentional or malicious intrusion attempts despite our precautions. Furthermore, Château du Sureau does not control the devices, computer or network through which you access the Website or over which you may choose to send personal information or other information to us, and therefore cannot prevent potential interceptions or compromises to your information while in transit. Château du Sureau makes no guarantee as to the security, integrity or confidentiality of any information transmitted to or from our Website. We are committed to safeguarding your information to the best of our ability but cannot guarantee the security of electronic communications or transmission made over the Internet.
We will not retain your personal data for a period longer than necessary to fulfill the purposes for which it was collected for, unless we have to keep it for legitimate business, tax or legal purposes.
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. This information may be subject to access requests from governments, courts, law enforcement officials and national security authorities in the United States according to its laws. Subject to the applicable laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the personal information.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including personal information, to United States and process it there. If you are located in the European Union, you should be aware that U.S. data protection laws are not deemed to be as adequate as those in the European Union. If your personal information is being transferred outside the EEA, Château du Sureau is committed to taking the necessary steps to protect your personal information in accordance with this Policy and applicable law. Such necessary steps may include putting in place appropriate contractual safeguards and other supplemental measures to protect your personal information. Please contact us if you’d like more information about the safeguards applicable to your personal information. Your submission of such information represents your agreement to that transfer.
If we opt to transfer your information to a location outside of the United States, we will update this Privacy Policy accordingly.
Your personal information may be used to provide you with information regarding additional opportunities and information about our Services; and by using the Website or Services and providing us with your personal information, you consent to such use. However, in the case of electronic direct marketing, we will provide you with a method to opt-out of receiving further marketing materials or with a method to opt-in if required by law.
Opt-out mechanisms will normally be available on the relevant email, Website, or Service, but you may notify us at the address specified below under “Contact Us”. Requests to opt out of communications based on data controlled by third parties must be made through the third party. Notwithstanding the foregoing, there may be some jurisdictions requiring stricter opt-in versus opt-out mechanisms relating to these types of communications and we will comply with the applicable laws in such locations.
Our Privacy Policy is designed to advise you about how we collect, use, protect, and disclose the information that we collect and/or receive about you. However, our website may also contain links that lead to websites neither owned nor operated by us. As such, this Privacy Policy does not govern the practices of third parties, including partners, third party service providers, and/or advertisers, even when those services are provided on our behalf or in partnership with us. Information gathered about you by others are governed by those distinct entities’ privacy policies. Therefore, we strongly recommend that you review the privacy policy of every website you visit.
We exercise no control over and assume no responsibility for the content, privacy policies or practices of any third party site or services.
Château du Sureau has policies and procedures in place to facilitate the exercise of privacy rights available to California residents. If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to disclose the following information with respect to our collection, use, and disclosure of personal information.
California residents can exercise these rights as outlined in the “Submitting a Privacy Rights Request” section below.
Under California law a consumer can appoint an “authorized agent” to make certain verifiable requests upon their behalf, such as the right to know what information we collect about the consumer or to request deletion of the consumer’s information. An “authorized agent” may submit a request on behalf of a California resident who has authorized the agent to act on their behalf. Because the security and privacy of your information is paramount, we will ask that you identify such persons and directly confirm that such persons are authorized to act as your agent and exercise your applicable rights under California law in such situations. This may require us to contact you directly and alert you that an individual has claimed to be your agent and is attempting to access or delete your information. We will also independently verify your identity to ensure that an unauthorized person is not attempting to impersonate you and exercise your rights without authorization. We will not share your information or honor any other requests in those situations where you cannot or do not grant permission in writing for an identified authorized agent to act on your behalf, or where we cannot independently verify your identity.
California residents have the right to request information from a company regarding the manner in which it shares certain categories of personal information with third parties for their direct marketing purposes, in addition to the rights set forth above.
Under California law, you have the right to send us a request at the designated address listed below in the “Contact Us” section to receive the following information:
To make such a request, please provide sufficient information for us to determine if this applies to you, and attest to the fact that you are a California resident. Please also provide a current California address for our response. You may make this request in writing to us at the address provided in the “Contact Us” Section. Any such request must include “California Privacy Rights Direct Marketing Information Request” in the first line of the description, and include your name, street address, city, state and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the address provided for this purpose below.
Note that responsive information may be provided in a standardized format that is not specific to you.
We do not support Do Not Track. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. We may also track your behavior over time and across third party websites or other services. You can enable or disable “Do Not Track” by visiting the “Preferences” or “Settings” page of your web browser.
Third parties may collect data that relates to you via your use of our Website. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.
Residents of the EU, EEA and UK are afforded certain rights under the GDPR and the UK General Data Protection Regulation (“UK GDPR”). Château du Sureau has policies and procedures in place to facilitate the exercise of privacy rights available to EU, EEA, and UK residents. If you are a resident of the EU, EEA, or the UK, the following information also applies to you.
As explained above, we process Personal Information in various ways depending upon your use of our Sites and Services. We process Personal Information on the following legal bases:
Personal Information we collect may be disclosed to third parties as described in the How We Share Your Information With Others section above or transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. Transfers of Personal Information to a third country or an international organization are subject to appropriate safeguards as described in Article 46 of the General Data Protection Regulation (GDPR).
If you are a resident of the EEA or the UK, you are entitled to the following rights:
To exercise any of these rights, please contact Château du Sureau as described in the “Submitting a Privacy Rights Request” section below. Note that we may ask you to verify your identity before responding to such requests.
As described above, California, U.K., and EEA residents have certain rights with respect to the collection, use, transfer, and processing of your personal data, as defined by the CCPA, GDPR, and UK Data Protection Act. Please contact us utilizing the toll-free number or email address listed in the “Contact Us” section below in relation to exercising these rights.
We may ask you to provide information about yourself so that we can verify your identity as part of this process. This information may include your name, email address, account information, and any other information deemed necessary by us to reasonably verify your identity, to ensure that your information is not shared with anyone impersonating you. Once we have verified your identity, we will work to fulfill your request in a timely manner. Please note there may be some situations in which we are unable to fulfill your request, such as if we cannot find any information about you within our systems. Additionally, we may not be able to honor a deletion request in some situations, such as if your information is necessary to fulfill the Services you requested or meet a legal obligation. We will inform you whether we can fulfill your rights request.
We may ask for additional information if we have difficulty confirming your identity. We will not share your information or honor other requests in those situations in which we are unable to confirm a request for your information is a “verifiable request.”
For questions about our Privacy Policy, to make choices about receiving promotional communications, or other information, you can contact us by email or postal mail:
Château du Sureau
Attn: Candice Steiner
48688 Victoria Lane
Oakhurst, California 93644
Email: [email protected]
Telephone Number: 1-800-935-1800
We reserve the right, at our sole discretion, to alter this Privacy Policy at any time without prior notice to any user of the Website, including to comply with privacy laws, regulations and/or our own or industry standards, or to reflect changes in our business practices. If we revise the Privacy Policy, we will notify you by posting the updated Privacy Policy on the Website. Changes to the Privacy Policy will become effective and will apply to the information collected starting on the date we post the revised Privacy Policy on the Website. Your continued use of our Website after any change has become effective will constitute your acceptance of any change. We encourage you to review this Privacy Policy each time you access or use the Website.
