Hotel Accesibility & Health

Hotel Accessibility & Health

Contact Us

(559) 683-6860

Accessibility

We strive to meet the needs of all our guests at Chateau du Sureau. Please contact the hotel if you have any special requests relating to your disability.

Hotel Parking with accessible parking space next to our SPA and the end of the entrance driveway

Entrance from Accessible parking located in our courtyard

Accessible walkways through the hotel to our accessible room

Room One (“Thyme Room“) is our accessible room with an accessible bathroom

Accessible route from the hotel’s accessible public entrance to the Elderberry House

Accessible route to front entrance of the Elderberry house

Accessible route from the hotel’s accessible public entrance to the swimming pool

Accessible route from the hotel’s accessible public entrance to the spa

Hotel employees will assist guests with written information for those with a visual impairment.

Service animals are welcome

Please call us at (559) 683-6800 should you have further questions about accessibility or email us at chateau@chateausureau.com

Health

At Chateau du Sureau our priority is the health and safety of our guests and employees. We are actively making sure our Chateau is as safe as possible to visits. Enhanced cleaning, social distancing, guest and employee screenings, and numerous sanitation stations have been implemented to enhance the safety of your visit.

Guidelines

The hotel continues to monitor the guidance from the Centers for Disease Control and Prevention (CDC) and is following all health and safety guidelines provided by the local department of health.

Our rigorous cleaning regimens and protocols have been expanded throughout the property during this unprecedented time. We have implemented an electrostatic cleaner to assist us in sanitizing our entire property. In addition, the frequency of cleaning has been increased.

Sanitizing Stations

We have provided stations with hand sanitizer and sanitizing wipes throughout the entire Chateau.

Masks

Team members will wear masks and gloves as required by local department of health guidelines. Complimentary masks are available for guests upon request.

Housekeeping

Housekeeping service will be offered in accordance with the local department of health guidelines. Our team is meticulous about sanitizing each room, using an electrostatic cleaner on soft materials and hard surfaces. Your housekeeping preferences can be personalized if you wish to have us not enter your room during your stay. Please share your preferences with a team member

Dining

Social distancing will be implemented. Guests will be asked to wear a mask to enter the dining room and anytime when leaving your table.

All dining venues and kitchen areas are following the local department of health guidelines for food safety and kitchen sanitization. All equipment will be cleaned regularly throughout the day.

In room dining will be available upon request.

Spa

Guests will be required to follow county and stage guidelines. Mask are required for guests during a treatment. The spa will undergo the same cleaning standards as the hotel. Each surface, and all supplies will be sanitized between treatments.

*All heath and service requirements may change per state and local agency guidelines

Please contact us at (559) 683-6800 or chateau@chateausureau.com if you have any questions.